Frequently asked questions
What is the return policy?
We accept returns on unused and unopened items within 7 days of delivery. The product must be in its original packaging and in the same condition you received it. Once your return is approved and received, we’ll process your refund or exchange promptly. Please note that return shipping costs may apply unless the item was defective or incorrect.
Are any purchases final sale?
For hygiene and safety reasons, all opened or used fragrances are final sale and cannot be returned or exchanged. We recommend testing your scent carefully before fully using the product.
When will I get my order?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes between 7–14 business days via our courier partner. In some cases, your order may arrive sooner depending on your location.
Where are your products manufactured?
Our fragrances are sourced from trusted manufacturers in the Middle East, known globally for their rich, long-lasting, and high-quality scent profiles.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We aim to keep our delivery rates affordable while ensuring your order arrives safely and securely.
You will always know the shipping price before you purchase.